Customer Service
Google Checkout is a fast, secure and convenient way to shop online. Google Checkout makes online shopping easy by providing a single login for purchases across the web. With Google Checkout, buyers use a single username and password (instead of manually entering billing and shipping information) to complete purchases on stores across the web. Checkout is a free service for buyers.
Please Note - We do not accept any card issued outside the UK.
Please be sure to provide your exact billing address and telephone number that your credit card has on file for you - this will ensure no delays in processing your order.
Other payment methods: for security reasons, we do not accept cash on delivery or cheques. In the unlikely event of a problem with google checkout, an order may be processed over the phone, just call 0114 261 8222
Our promise to you, the customer, is this. Providing the good that you are interested in purchasing is on our website, if you can find the same product on another website for a lower price, we will match it.
This ensures that not only will you be paying the lowest possible price for the good, but that you will also benefit from our excellent customer service and efficient delivery system.
Procedure. in order to qualify for a price match:
Please telephone us on 0114 261 8222 or e-mail us at enquiries@bedstodayonline.co.uk with your price match request.
When contacting us it is mandatory that you provide the following information:
*Please note that the exact product specification including special options and drawers must be included. If a product is listed on another website for a lower price in conjunction with an 'offer' then we cannot guarantee a price match promise
Once we receive your information, our sales team will actively seek to prove your price match request and contact you by telephone. (Please ensure that you provide us with a telephone number to which you are accessible to.)
Please allow 1 - 5 hours for a reply.
Any claim for damaged goods without the delivery drivers documentation signed damaged may jeopardise your right to cancel.
If your items are faulty on arrival, i.e. the packaging is intact but the product does not work or the damage is not visible until the item(s) have been unpacked, you have 7 working days in which to inform us of the fault. This should be done by contacting us with details at enquiries@bedstodayonline.co.uk or on 0114 261 8222, please remember to include: Name, address, date of purchase, product description and the fault . Please note that if this is not reported in the said time then this may jeopardise your rights cancel for full refund.
Once we have verified the fault, we'll either issue a replacement or full refund to you via your original payment method.
We check returned items, and if a returned item is found not to be faulty by our team we will either return the item to you or deduct the delivery and collection cost's from your refund.
Items should be returned in their original packaging complete with all accessories and documentation.
for any other return enquiries, please call 0114 261 8222
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